KYC Operations Analyst
Description
Who We Are
Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.
KYC / Client Lifecycle Responsibilities:
- Liaise with dealers, relationship managers, and clients to request and collect required documentation for CDD/KYC purposes.
- Ensure all client information is complete, accurate, and up to date before submission for review.
- Maintain and update client records in internal systems, ensuring data integrity and compliance with regulatory standards.
- Track and monitor documentation requests, following up proactively to meet deadlines.
- Support periodic KYC refreshes, remediation projects, and regulatory-driven reviews.
- Contribute to process improvements that enhance the efficiency, accuracy, and consistency of client data collation
Sales Operations Responsibilities:
- Act as the operational link between sales teams, onboarding, payment operations, and compliance.
- Manage and maintain CRM data quality, including pipeline hygiene, account updates, ownership alignment, and product configuration.
- Support onboarding workflows for new clients and product activations, ensuring the sales team has clear visibility of progress and outstanding requirements.
- Work with sales and relationship managers to ensure account setups, permissions, and trade profiles match client requirements.
- Produce regular MI and dashboards for sales leadership, tracking onboarding cycle times, KYC pipeline progress, revenue activation metrics, and client usage trends.
- Assist with forecasting and pipeline consolidation by validating data inputs and ensuring CRM accuracy.
- Experience in client support, sales operations, onboarding, administrative, or operations role within financial services.
- Familiarity with CDD/KYC processes and regulatory requirements is desirable.
- Strong organisational skills and exceptional attention to detail.
- Excellent communication skills, with the ability to engage professionally with internal teams and clients.
- Proficiency with CRM or client lifecycle management systems (e.g., Microsoft Dynamics).
- Strong data-handling, reporting, and dashboarding skills.
- Ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
- Team‑oriented, proactive, and comfortable working across both commercial and operational teams.
- Degree in Business, Finance, Law, or a related field.
- Experience in sales operations or supporting front‑office teams.
- Familiarity with AML/CTF regulations.
- Knowledge of FX, payments, or treasury-related products.
Please note: This is a full-time, permanent position with an opportunity to work hybrid in our London office.
What you get in return: This role offers a competitive salary, plus a benefits package including private medical health insurance.
Interested?
If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button
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Diversity and Inclusion
Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.
All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.